Use this resource to stay current with updates we are rolling out to the Support Center.
Week of January 26, 2026
How to Self-Identify an MFP Rebate as 340B – Explains how to manually identify an MFP rebate as 340B and request adjustment.
Published webinar recording held live on January 20th, 2026 covering a Good Faith Inquiry platform demonstrate here.
Published webinar recording held live on January 22nd, 2026 covering Frequently Asked Questions coming into Beacon MFP Support.
Week of January 19, 2026
Validation Codes and Pricing Codes Glossary – A glossary of codes to explaining the validations performed following the successful transmission of MFP claims data to Beacon MFP.
Week of January 12, 2026
Rebates Overview – A brief overview of the Rebates module and how to use it to search and monitor rebate activity at a glance.
Rebate Processing States – An explanation of rebate processing states and a list of all possible processing states that you might see in Beacon MFP.
How to Open a Good Faith Inquiry in Beacon MFP – Step‑by‑step guidance for submitting and tracking Good Faith inquiries directly within Beacon MFP.
Resolution Center Overview (GFIs) – A new article explaining how to navigate the Resolution Center, manage inquiries, and communicate with manufacturers issue status.
Rebate Details Overview – A concise breakdown of rebate visibility, key fields, and how to interpret rebate information.
Week of January 5, 2026
New article on How to Find a Rebate Using the ICN.
New article on How to Add Additional Corporations in Beacon MFP, which covers how to add new corporations to an existing MFP profile.
Still have questions?
If you have questions or need additional help, our team is here for you — please feel free to reach out using any of the contact options below:
Chat: Available via in-app messenger
Email: [email protected]
Phone: +1 (878) 788-8980